Leading you in spreading peace


To learn more about Anne's mediation training, read "Advanced mediation training explores non-traditional conflict resolution," featured in the Grand Rapids Legal News.

February 7, 2024 / June 5, 2024 -- Advanced Mediation Training via Zoom w/ Dale Ann Iverson and Bob Wright (via Zoom)
This 8-hour training will meet the Advanced Mediation Training requirements for mediators on Michigan's court rosters. 
Register here for the February 7, 2024, training


Advanced Mediation Training Topics

Confidentiality: Matching Our Walk to Our Talk – Mediators promise that the mediation will be “confidential” but research shows that mediation communications are disclosed in court all the time, often without objection, and sometimes by the mediator. We discuss what mediators say in their retention agreements and opening statements about confidentiality, review court cases where confidentiality was breached, and consider ways to more carefully describe confidentiality to mediation parties.
Apology in Mediation – Apology may be the key to resolving some cases, yet mediators miss the cues, or don’t know how to facilitate the apology that parties need. We review the elements of an effective apology, how mediators can detect whether an apology would be helpful, and how mediators can facilitate the giving and receiving of an effective apology.
Writing Durable Mediation Agreements
– Learn from other mediators’ mistakes: We review actual court cases, both written court opinions and brief video clips, where agreements were challenged, to learn how mediators can help parties come up with agreements that won’t invite subsequent court challenges.
Unauthorized Practice of Law – Both attorneys and non-attorneys can get themselves into trouble with UPL when they mediate. The State Bar of Michigan has developed guidelines for mediators, but you may not agree with them. We discuss these, as well as real-life scenarios, then roleplay better responses to those situations.   

Safety in Mediation -- Mediators try to ensure that the mediation is both physically and emotionally safe for all participants. We review the screening protocols and identify other steps mediators can take to protect everyone while promoting effective mediations.   
“Things Mediators Hate to Hear” –Are there certain things you just hate to hear from parties in mediation? Things like, “I didn’t come prepared to make an offer today,” or, “My client wants me to do all the talking for him.” Instead of getting mad, frustrated, or panicky, learn -- and practice -- some artful responses to those things we hate to hear.
Ethical Dilemmas – Mediators often run into ethical dilemmas—sometimes without even realizing it. We review real-life ethical dilemmas, and consider how best to respond. Compare your gut responses with the Model or the Michigan Mediator Standards of Conduct. (I include a segment on Ethics in virtually every AMT I do.)          
Reflective Practice – How can mediators improve their skills when confidentiality prevents them from sharing what happened? Reflective practice is one answer, a personal means of improving mediation skills and insights. Participants take time to think of a recent mediation, then complete a worksheet that takes them through a series of questions designed to help them improve their mediation skills by reflecting deeply on their work.
Working with Emotions in Mediation— Mediations are usually emotional. Mediators and attorneys may want to manage emotions by suppressing them, out of fear that emotions will control the process. This usually backfires. This workshop will demonstrate how to work with emotions in mediation, by viewing video clips and roleplaying ways to incorporate emotions into successful mediations.
10 Ways Mediators Get Sued –We review a law review article by Prof. Michael Moffitt suggesting ways mediators could get sued, and identify ways to minimize the likelihood of mediators making those mistakes.
Agreement-writing Checklist – This ten-point checklist, developed in cooperation with Wayne State Law School Professor Vince Wellman, guides mediators as they assist parties in drafting durable agreements.

Co-Mediation -- Like dancing, co-mediating can be a beautiful thing or stepping on each other's toes. This workshop focuses on how to be, and how to have, a good co-mediator, including scenarios and practice roleplays.

"Mediators Behaving Badly" -- review of recent Michigan cases alleging mediator misbehavior, presented at the ADR Section 2020 Annual Conference.

If you are interested in booking Anne for a training, contact her via e-mail today.


Comments from participants in the 40 hour mediation trainings online last fall:

"This training was incredibly well thought out and ingeniously designed."
-- Andrew Mateskon, Attorney, Sand Lake

"Anne and Peggy provided an excellent online learning environment, and were able to relay all of the needed information for me to move forward and feel confident with mediation!" 
-- Blake Riemer, Attorney, Ludington

“Mediation training with Anne was an excellent, worthwhile course where I learned many great techniques. I had several options to train elsewhere, but I am very glad that I decided to go with DRCWM because they are clearly the best.”

-- Dan Artaev, Managing Partner of Artaev at Law PLLC, Farmington Hills MI

“Anne’s Mediation Training deserves a AAA rating. She integrates the practical experience of an attorney with the heart, mind and soul of a mediator.”

-- Dr. Phil Johnson, Life & Leadership Coach, Grand Rapids, MI

“I found the training to be informative, insightful and challenging. It is well worth the time commitment for anyone interested in being a mediator.”
 -- William B Murphy, Dykema Gossett PLLC, Grand Rapids, MI

"The mediation training was excellent!  I was astonished at the amazing assembly of talented people in the training, and I learned a great deal from all concerned."
 -- Eric D. Williams, 
Attorney, Big Rapids, MI