A recent article on CNN highlights the difference it makes to a medical patient when the offending physician/institution apologizes versus when it refuses to acknowledge its error. In the case where a woman’s son died due to hospital error, the hospital immediately apologized, explained to her how it had occurred, provided some financial compensation, and […]

The mother of one of the Columbine shooters told the families of her son’s victims last night on TV, “I’m sorry.” Sue Klebold, mother of Dylan Klebold, broke her years-long silence in an interview with Diane Sawyer in anticipation of release of her book, A Mother’s Reckoning: Living in the Aftermath of the Columbine Tragedy. […]

Governor Snyder apologized (again) for the Flint water crisis this week. This time, I think it truly was an apology. In his State of the State message Tuesday, as well as in interviews, he has taken responsibility for the disaster. He began his annual State of the State address Tuesday by addressing the residents of […]