Two apologies are evolving in this week’s news cycle: from White House Press Secretary Sean Spicer, regarding his comparison of Syria’s use of chemical weapons to Hitler’s, and from United Airlines CEO Oscar Munoz regarding the passenger who was forcibly removed from a plane this week. Each man has offered successive apologies, after his original apology was […]

A basic tenet in constructing an effective apology is not to say too much. As author Darrel Puls says, “By limiting the scope of the apology, we enhance the probability of success.” In my own experience, it means quickly finding a period, and stopping. Finish the sentence, and wait for the response. Only after the […]

U.S. Olympics swimmer Ryan Lochte posted a statement on Instagram today, after it came to light that the armed robbery he reported in Rio last weekend wasn’t quite that. Lochte told an NBC reporter last Sunday that he’d been robbed at gunpoint, but he omitted that he and three friends had damaged a men’s bathroom […]