Apology 101: Find a Period

A basic tenet in constructing an effective apology is not to say too much. As author Darrel Puls says, “By limiting the scope of the apology, we enhance the probability of success.” In my own experience, it means quickly finding a period, and stopping. Finish the sentence, and wait for the response. Only after the listener says something like, “What on earth were you thinking?” am I free to offer my explanation; if I include that in my initial statement, the listener hears not an explanation, but an excuse.

We were treated to a fine example of this today with Donald Trump’s video “apology” in connection with his comments ten years ago about pursuing and assaulting women. To his credit, Mr. Trump recognized that an apology would be an appropriate response here. And, after a false start initially (“If anyone is offended, I apologize”), his videotaped statement started out fairly well, with some essential elements of a good apology, such as taking responsibility (“I said it; I was wrong”) and stating, “I apologize.” Had he stopped there, we might have entertained the possibility that he was sincere — especially given that, by all accounts, Mr. Trump is not accustomed to apologizing. But going on to change the subject to Bill and Hillary Clinton’s shortcomings made clear he was not. If you want to construct an effective apology, blaming others is a basic “no-no” – a surefire way to undermine the effectiveness of an apology. He didn’t find the period soon enough.

A couple other elements of a good apology were missing. One is the intent to avoid the bad behavior in the future. Peacemaker Ministries in its “7 A’s of Confession” calls this, “Alter behavior.” Mr. Trump did not describe how he will avoid this behavior from now on. He “pledge[d] to be a better man tomorrow” but offered no specifics to suggest how that might happen. Another of the “7 A’s” is to “Admit specifically.” Mr. Trump is trying to apologize for his words; but people who listen to the 2005 tape are likely to be as alarmed about his actions as about his descriptions of them afterwards.

Mr. Trump may indeed be sorry for his actions in the past, but by skipping some basic principles of an effective apology, it doesn’t sound like it.

Pastors as Public Mediators

As conflict continues in Flint between its city council and its mayor, an unlikely group has stepped in to mediate: concerned pastors. That’s actually the group’s official name: Concerned Pastors for Social Action. They are a group of local pastors who has worked for years “to ensure that the voice of the people is heard loud and clear among those wanting to hold public office.” The Concerned Pastors have been quite active as Flint’s water crisis unfolded, and they continue to be an influence in their city. They held a news conference at Flint’s city hall this week calling for an end to the “bickering” between the mayor and the city council regarding trash service. They complained that the city government was “dysfunctional,” and recommended that City Councilman Scott Kincaid apologize to Mayor Karen Weaver for belittling comments he made about her. Not many cities have pastors united to help the city government work well, to the point of trying to hold individuals accountable for their public actions. It’s risky business, but these pastors believe it’s part of their calling. May God bless their efforts!

Kill Them With Kindness

A man who overheard women in the next booth talking pejoratively about members of his race decided to fight back – with kindness. The man, an aboriginal in Australia, had a pot of tea delivered to the ladies’ table, along with a note on the receipt that the tea was “compliments of the two aboriginals sitting at the next table.”

I’m reminded of Jesus’ command to love your enemies, and of Paul’s admonition (Romans 12:17, 21) not to repay evil with evil, but to overcome evil with good. As the young man commented on his Facebook post, “I could’ve unleashed a tirade of abuse, but that wouldn’t have helped.” Instead, he was inspired to be a peacemaker.

Would that we all could do the same!

Philippines President Regrets Statement

Philippines President Roderigo Duterte made a comment to a reporter Monday that sounded like he used an expletive to refer to President Obama. The next day he issued a statement saying, “We regret it came across as a personal attack on the U.S. President. We look forward to ironing out differences arising out of national priorities and perceptions, and working in mutually responsible ways for both countries.”

As the media noted, this was not an apology, but it is still apparently unusual for President Duterte to indicate any contrition for his regular profanities against world leaders. This statement of regret was not enough for President Obama to re-schedule the meeting with President Duterte, that President Obama canceled in response to President Duterte’s name-calling.

But it illustrates how different levels of regret play a role in the complicated process of repairing relationships damaged by an offense. Experts in the dispute resolution field, such as Christopher Moore and Darrell Puls, have noted that sometimes the offender isn’t prepared to offer a full-blown apology, but will offer an acknowledgement of responsibility, or a statement of regret, and sometimes that’s all the victim needs to hear. Christopher Moore refers to these as “levels of psychological closure.”

Whether that’s sufficient in this case remains to be seen.

 

Ryan Lochte Apologizes for Behavior in Rio

U.S. Olympics swimmer Ryan Lochte posted a statement on Instagram today, after it came to light that the armed robbery he reported in Rio last weekend wasn’t quite that.

Lochte told an NBC reporter last Sunday that he’d been robbed at gunpoint, but he omitted that he and three friends had damaged a men’s bathroom at a gas station just before that, and that the “robber” — who Lochte told the reporter was dressed as a police officer — was in fact the gas station’s security guard, confronting the Americans after discovering the mess.

This apology is a good attempt but, on closer inspection, it falls short.

His statement starts well: “I want to apologize for my behavior last weekend – for not being more careful and candid in how I described the events of that early morning.” But we can inspect public apologies more carefully: he’s apologizing for the way he described the event, not for the vandalism itself. In fact, he never does apologize for the damage he did to the restroom, which reportedly included ripping down a sign, damaging the door and soap dispenser, and other things. And instead of saying he wasn’t “candid,” why not just say he wasn’t “honest”?

Then he explains how traumatic it is to be out late with your friends in a foreign country “with a language barrier” and be confronted at gunpoint and asked to leave. No doubt this was traumatic – but a statement like this doesn’t belong in an apology, because what the apologizer intends as an explanation sounds to the listener/reader like an excuse. One gets the sense that Lochte still feels that an injustice was done him, perhaps that the security guard over-reacted. Apparently the Americans paid $50 to the gas station owner at the time, and perhaps Lochte feels that he was in effect robbed. It’s tough to write a sincere apology when you feel that you were the real victim.

He goes on to say that he “should’ve been much more responsible in how I handled myself, and for that, I’m sorry.” Exactly what that should’ve looked like, he doesn’t say. As if he’s following a formula, he says he accepts responsibility “for my role in this happening,” without really accepting any responsibility for single-handedly creating an international incident. We wish he’d said, “I misrepresented this incident as if I were an innocent victim, and ended up slandering the reputation of Rio de Janeiro, Olympic athletes, and the U.S.” He adds that he’s “learned some valuable lessons,” without hinting at what those might be.

He’s hoping this will all go away, but one way to make that happen is to issue a sincere apology. Maybe he’ll try again.