Too Many Standards of Conduct?

Too Many Standards of Conduct?

History of Michigan’s Standards of Conduct for Mediators
The State Court Administrative office convened a committee a couple years ago to review Michigan’s Standards of Conduct for Mediators and recommend any needed changes. Michigan’s Standards were adopted in 2001, based on the Model Standards of Conduct for Mediators of general civil cases – but the Model Standards were revised in 2005 and it seemed appropriate at least to consider whether Michigan’s needed similar revisions.

Michigan’s current Standards are very cursory; they run to two pages, whereas the Model Standards go on for eight pages. Michigan’s Standards basically took the first sentence or two from each of the nine Model Standards, without the accompanying explanation that fleshes out the principle. For example, Michigan’s current Standard on self-determination consists of two sentences, stating that mediation is based on party self-determination, with a simple definition of the term. The Model Standards contain four paragraphs on this Standard, delving into much more detail about the extent, timing, and challenges of implementing the principle of party self-determination.

Not surprisingly, the committee that reviewed Michigan’s Standards of Conduct (of which I was a member) determined that they needed a thorough revision. We felt that the current Standards did not provide nearly enough guidance to mediators on how to deal with ethical dilemmas, nor did they give enough information to alert mediators to potential ethical dilemmas. For example, mediators have gotten into trouble for failing to recognize that a party has, by the end of the mediation, lost her ability to make good decisions—in legal terminology, that she no longer has the capacity to contract. She may have been fine at 9 am, but by 6 pm, she is tired, her medication is wearing off, or whatever, so she later tries to get out of the agreement and blames the mediator for forcing her to sign it. (A famous example is Olam v. Congress Mortgage, 68 F. Supp. 2d 1110 (ND Calif, 1999). See also, Guthrie v Guthrie, 259 Ga App 751 (2003)). The Model Standards thus specify that mediators have an ethical obligation, throughout the mediation, to ensure a party’s capacity to mediate. Michigan’s Standards nowhere mention this important principle.

Proposed Revised Standards of Conduct
The State Court Administrative Office (SCAO) has therefore proposed a revised version of the Standards of Conduct for Mediators that not only provides the kind of detailed guidance found in the Model Standards, but also covers all types of mediations, including domestic relations, general civil, and probate. I wrote about highlights of these proposed Standards in my blog in November 2011. SCAO posted the Standards for comment this past winter, and convened the Standards Committee again last month to address the comments received. A modified revision will be forthcoming shortly.

Meanwhile, I have had the privilege of training Michigan mediators in these proposed Standards, and have received a wide range of reactions to them. Mediators with a varied practice are generally relieved to have only one set of Standards to consult. Some appreciate the specific reminders in this lengthier version—e.g., that fee arrangements should be in writing, that a mediator should withdraw from illegal agreements, that both the parties and the mediator should determine who participates in the mediation.

Complaints about the proposed Standards
But others have expressed concern about these new Standards. Will these more specific provisions give parties more grounds for grievances against their mediator? Is it too much for a mediator to try to remember? Do they set the bar too high? If no one was complaining about mediator behavior, why mess with success? Did we really need new Standards of conduct? One mediator told me sadly that these proposed Standards will take away her joy in mediating, because now she’ll be worried at every turn that she might be violating one of the innumerable provisions. Another commented that, if he had learned all these Standards when he first got trained to mediate, he would never mediate, out of fear.

A lawyer-mediator complained to me that it’s in the nature of committees to complicate the simple, and to elaborate on the concise. He sees the current Standards more like the Constitution—a concise, pithy document–, and the proposed Standards more like regulations that number into the thousands, anticipating problems no one has. “Regulations should not overwhelm the mediation process and reduce it to the IRS code, beset with minefields,” he said.

My response to the complaints
Parties rarely sue, or even complain about, their mediator—and even if they did, I don’t think that’s a good reason to reject more thorough standards of conduct. The absence of complaints about mediators doesn’t mean that mediators can stagnate; we should always strive to improve our practice. I see the proposed Standards as a much more helpful tool for mediators, both outside of and during a mediation, than the current Standards, which never seem to answer my particular question regarding ethical obligations. I don’t think the proposed Standards set a higher bar than the current Standards—at least, not too much higher. I think they provide better explanations of what that bar is, and how to attain it. But the bottom line is that I’m not objective. I helped draft these Standards, so there’s definitely some pride of authorship. I’m sort of a “geek” about Standards; they give me comfort – I love knowing that better minds than mine have carefully thought about potential problems and how to avoid or navigate through them.

What do you think? Are Michigan mediators better off with ten pages of ethical standards, or two?

“Dispute” or “Conflict”?

I have always used the words “conflict” and “dispute” inter-changeably. The dictionary definitions seem to show, as law school professors would say, a distinction without a difference. So I am grateful to Brian Muldoon of HeartWorks Mediation Center, keynote speaker at this year’s ANDRI, for offering a way to distinguish them: He says a “dispute” is two or more contesting positions claiming to be true or just, whereas a “conflict” involves a difference that tends towards destruction or domination. Dispute is linear; conflict is complex.
My simplistic understanding of this distinction is that a dispute involves our rational minds, whereas a conflict involves our emotions. If this is true, then the two are related in that a legal dispute results from an underlying conflict. So, our goals in mediation are both to resolve the dispute and to resolve the conflict.
In the law, we appropriately use the word “dispute” because the legal process uses facts and logic to determine which position is “right.” Thus, “alternative dispute resolution” is the proper term to describe alternatives to litigation. But I’m not sure that “conflict management” is the correct term, given this distinction, because conflict management often offers superficial tools that do not address the passion of conflict.
In Christian peacemaking, I’ve tended to use the word “conflict” and shy away from “dispute,” without having a good reason for doing so. Based on Muldoon’s distinction, this is valid, because biblical peacemaking addresses the problem wholistically, recognizing that the dispute/conflict affects people mentally, emotionally, and spiritually.
I’m going to try to be more careful about which word I use from now on and see whether this distinction helps.

Paying the Mediator

One of the conundrums for us alternative dispute resolution folk is what to do when a party does not pay us for services performed. We tout the disadvantages of suing, but what other recourse do we have when a party breaches its contract to pay the mediator? It would be appropriate for us to mediate the fee dispute, but typically the non-paying party won’t return phonecalls or emails. That’s when litigation looks tempting, because it forces the defendant to pay attention to the matter.
I mediated an employment case two years ago, that resulted in the employee being re-hired. Since I knew the employee had a really good income, it was especially disconcerting to me that they refused to pay my mediation fee. I could not contact the employee directly, only their attorney, who promised to work on it but eventually quit responding to my emails, letters and phonecalls.
Some courts ensure that the mediator’s fee is paid before the lawsuit is dismissed, e.g., Grand Traverse, but Kent County Circuit Court does not. So I asked my peers what I should do. One of them told me that she had a similar situation, and she sent the invoice regularly for two years until she finally received payment. So I decided to do that. It felt futile, mailing off that invoice to the attorney month after month, but I wasn’t sure what else to do.
Lo and behold, I received an email from the employee last week about paying me, and the check arrived in the mail today—just a little over two years since we finished up the mediation.
In the meantime, I’ve changed my practice: I require a much larger deposit up-front, and I will call off the scheduled mediation if a party does not provide the deposit by the day of the mediation. It’s not just a trust issue; I think it’s actually fairer to the client to be clear about the cost of mediation, so they can factor that into their negotiations.
And when a party doesn’t pay, we mediators may have to use a little ADR ourselves.

W(h)ither Case Evaluation?

The dispute resolution process now known as “case evaluation” has been used by Michigan courts for forty years to settle litigated cases, but it is now on the far side of the bell curve in terms of its effectiveness. The basic concept seems sound: have a team of three outside attorneys review the case and offer their opinion as to its value, giving both sides an objective basis for negotiating a settlement. The original panels consisted of experienced, well-respected attorneys knowledgeable in the area of the law of that case. Their collective, seasoned assessment was hard to dispute, and the process resulted in many settlements.
As with other ADR processes, as soon as courts realized how effective it was, they sought to mandate it. It is now required of all tort cases filed in Michigan, and many courts order all civil cases to case evaluation. But two things have happened to reduce its benefit. Practitioners readily identify one cause: the expansion of panel members to include any attorney who has practiced for at least five years. Panels no longer consist of “blue-ribbon” attorneys well-respected in their field, and may now include lawyers who do very little litigation and/or have little subject-matter expertise. So litigators now have good reason to question the panel’s determination.
The other factor is not so widely discussed. The original premise was that the panel would assess the amount the case would likely garner in a verdict—i.e., after a trial. The reality nowadays is that very few civil cases go to trial (fewer than 3% of all civil cases filed), so there’s little basis on which to predict a verdict. Case evaluators tend instead to assess “settlement value,” but since settlements are not usually made public, the value is based more on each attorney’s personal experience with settlements rather than on a widely-known standard.
Thus, case evaluation acceptance rates have been declining steadily in the last couple decades. Whereas originally parties accepted the case evaluation amount over half the time, the acceptance rate in many counties is now as low as 15%. Some counties, such as Grand Traverse and Berrien, have ceased ordering cases to case evaluation.
Meanwhile, as case evaluation’s effectiveness has dropped, mediation’s has increased. To assess both processes, the Supreme Court commissioned a study in 2010, and released the results a couple months ago. The study concluded that case evaluation neither increases nor decreases the cost of litigation much, but it does significantly increase the length of time that a case is open. Based on a sample of about 400 civil circuit court cases, it found that cases not submitted to case evaluation or mediation settled less than half the time; if they went to case evaluation, 62% settled; but if they went to mediation, an amazing 84% settled. In its survey of over 3,000 attorneys and 44 judges, it found that judges view case evaluation much more favorably than do attorneys, and have a higher view of the quality of the case evaluation panels than do attorneys. Despite the fact that the case evaluation acceptance rate in the cases studied was just 22% — and only 2% within the 28 days specified by the Court Rule–, the study recommended that the process continue, and the Supreme Court adopted amendments to the court rule on case evaluation (MCR 2.403) that slightly modify the process.
Case evaluation, as the study explains (Appendix A), is unique to Michigan. Some other states have some form of non-binding arbitration, but it is not used as widely, nor imposed through sanctions. Unlike mediation, case evaluation does not involve the clients; the participants, and the panel members, are all attorneys. Until 2000, the process was known as “mediation,” the panel members were called “mediators,” and the number they recommended was termed “the mediation award,” creating confusion both in and outside the state. It bears virtually no resemblance to any type of mediation, and is in fact a form of non-binding arbitration.
It makes little sense to require Michigan litigants to participate in a process that has only a one in five chance of settling the case, but will definitely protract it. Courts have long recognized the need to handle cases more expeditiously; the study reveals that an obvious way to do that would be to relax the requirement that all civil cases go to case evaluation. Only the Legislature can change the statute mandating that all tort cases proceed to case evaluation, but the Supreme Court could do more to educate courts on more effective and expeditious alternatives to case evaluation, such as mediation.

Article on New Confidentiality Court Rule

An article that I wrote for the State Bar ADR Section’s newsletter on the new court rule on confidentiality in mediation has now been published in its January 2012 edition. The court rule went into effect last September, and we are still trying to figure out how to integrate it into our mediation practice–specifically, how do mediators discuss confidentiality in our retention agreements, and what do we say about it in our mediator opening statements? In trainings I’ve done on this topic, there is a lot of interest–and uncertainty. I’m part of a panel discussion on this topic with Ed & Brian Pappas at this year’s ANDRI in March ; maybe they’ll figure it out for all of us!