Governor Snyder’s Apologies in the Flint Water Crisis

Our governor, Rick Snyder, issued what he called an apology a couple weeks ago for what’s known as the “Flint water crisis.” Governor Snyder’s statement, in my humble opinion, didn’t meet the criteria for an effective apology, and the result has been – no surprise – more conflict. So yesterday, he tried again; he’s getting closer, but he still hasn’t truly apologized.

In April 2014, the city of Flint switched from Detroit water to water from its own Flint River, in order to save money. But it was immediately apparent to residents that Flint water was “bad.” Their complaints to the state went unheeded for over a year, until evidence demonstrated that Flint children had elevated levels of lead that could have come only from the water. Flint switched back to Detroit water in October 2015, and Governor Snyder appointed a task force to determine what went wrong.

The task force issued preliminary findings just after Christmas, pointing to the Michigan Department of Environmental Quality’s Office of Drinking Water and Municipal Assistance as the culprit. The DEQ director and his spokesman – who initially criticized the lead-level reports as “irresponsible” – resigned. Then Governor Snyder issued a statement that included this:

“I want the Flint community to know how very sorry I am that this has happened. And I want all Michigan citizens to know that we will learn from this experience, because Flint is not the only city that has an aging infrastructure.

“I know many Flint citizens are angry and want more than an apology. That’s why I’m taking the actions today to ensure a culture of openness and trust. We’ve already allocated $10 million to test the water, distribute water filters, and help in other ways…”

One way to measure an apology is by comparing it with Peacemaker Ministries’ “Seven A’s of Confession.” This statement is good on one of the A’s, “Alter behavior”—it devotes quite a bit of space to what will be done differently in the future. Another “A” is “Admit specifically.” Governor Snyder, if you really want to apologize, you need to tell us what you did — or didn’t do — that you now regret. Saying you’re “sorry that this happened” is like saying to a friend, “I’m sorry you have cancer.” Using the word “sorry” doesn’t convert a statement into an apology.

Perhaps he does not see how he is responsible for the tragedy in Flint. If so, he’s being honest, not taking the blame when it would be politically expedient to do so. Or perhaps he’s leery of the repercussions if he admits responsibility, a fear that stops many of us from apologizing.

Now Governor Snyder is being excoriated in the national media. Perhaps that prompted yesterday’s statement in Flint, where he acknowledged  that the state’s response had not been “good enough,” and that he’s “responsible for what happens in state government.” And yet he still sounds defensive; he pointed out that he already apologized, and insisted that his office has been “clear to communicate” the issues at the DEQ — neither of which, in my opinion, is true. And he’s still publicly insisting that he didn’t know there was a problem until October, even though his chief of staff Dennis Muchmore alerted him months before that.

It’s not too late for Governor Snyder to make a good apology, and he’s moving in the right direction. It should include elements corresponding to the A’s of “Admit specifically” as well as “Acknowledge the harm” and “Accept the consequences.” It could also include an apology for his poor attempt at an apology.

 

I’m sorry that this isn’t an apology

Mr. Sepp Blatter, former president of the international soccer association FIFA, was found guilty this week of ethical violations by the FIFA ethics committee, and was barred from taking part in any soccer-related activities for the next eight years. He has said he will fight the suspension. He has been under suspicion of ethical violations for many of the 17 years he has been FIFA president.

After the suspension was announced, Mr. Blatter called a press conference to make a statement beginning with the words, “I’m sorry…” but it was not an apology:

“I’m really sorry. I’m sorry that I am still a punching ball for FIFA, …  and I’m sorry for football … I’m sorry for FIFA, which I’ve served for over forty years. I’m sorry for the 400-plus team members. But I’m also sorry about me, how I’ve been tainted in this world of humanitarian qualities.”

It might have been more accurate had he substituted the word “sad” – or even “mad” — for “sorry.”

By starting off with the words, “I’m sorry,” his audience might have been lead to believe that he was going to apologize. But an apology includes remorse and responsibility for one’s actions, and Mr. Blatter apparently feels neither. At least he was honest!

 

A Better Way to Argue

New research has shown that framing your argument from your opponent’s “moral perspective” is much more likely to be persuasive. Professors Rob Willard, from Stanford, and Matthew Feinberg at University of Toronto, conducted a set of six studies involving over one thousand people, to determine how re-framing based on moral perspective could be persuasive in political arguments. They concluded that, when arguing with an opponent, we tend to make arguments that are persuasive to us, but the best way to persuade our opponent is to reframe our argument to appeal to their moral values.

The studies drew on past research showing that liberals and conservatives tend to draw from different moral bases. In general,  conservatives tend to be most concerned about justice and respect for authority, whereas liberals tend to value fairness and equality.

For example, they asked conservatives to formulate arguments about why English should be the official language of the United States. Conservatives used the argument that having a united country meant speaking the same language, but it would be more persuasive to people with a liberal moral framework to say, for example, when people speak English, they are less likely to face racism.

The professors noted that this does not come easy. “Moral re-framing is not intuitive.” Even when consciously trying to appeal to a different moral framework, we tend to forget and fall back into our usual arguments — which do not move the other side, regardless of how passionate we are.

While their research focused on political arguments, I think it has implications for all kinds of conflicts. It confirms the biblical principle to “look not [only] to your own interests, but [also] to the interests of others” (Philippians 2:4). The most effective mediations are ones where a party is truly able to understand what motivates the other side, their values and interests, and construct arguments and outcomes addressed to those. People who get good at this could resolve their disputes without even needing a mediator!

Below is a summary of the research described on “Morning Edition” last week:

Restorative Justice in GR

“Restorative Justice” is a relatively new concept that is fast replacing disciplinary proceedings for students who have conflicts with other students. Our Dispute Resolution Center in Grand Rapids has worked with a couple of area school districts to establish restorative justice programs, with good results. Restorative justice in schools often takes the form of restorative circles. A recent article does a good job of describing more about how well these circles work.

Christian Arbitration Critiqued

The New York Times published a three-part series earlier this month on arbitration; the third part focused on Christian arbitration (“In Religious Arbitration, Scripture is the Rule of Law”).

The authors note that a religious arbitration allows people of the same faith to resolve their dispute based on similar values, achieving not just a settlement, but often a reconciliation. They comment that some plaintiffs claim that they must participate unwillingly in “what amounts to a religious activity,” which would seem to violate their First Amendment rights—except that courts have consistently upheld religious arbitration.

As with other forms of arbitration identified in the series, both the process and the outcome of religious arbitration are confidential – and that could lead to injustice.

Peacemaker Ministries, which may be the largest provider of Christian arbitration in the U.S., is featured in the article. As an arbitrator and board member of Peacemaker Ministries, I am keenly interested in how its work is perceived. The article didn’t criticize Peacemaker Ministries per se so much as raise questions about religious arbitration generally.

One of the concerns expressed is that, while religious arbitration may be appropriate for family and congregational disputes, it is now also being used to resolve secular disputes, like employment, contract, and wrongful death cases. In my view, this is a positive development, because the Bible implores Christians to resolve all their disputes within the church (I Corinthians 6:1-8) rather than in secular courts. But the implicit concern about whether justice is being done in religious arbitration is valid.

The series notes that, while consumers are deemed to have consented to arbitration when they purchase goods or services or otherwise enter into contracts, oftentimes they are not fully aware of the implications of the arbitration clause, and aren’t able to negotiate it even if they are. Theoretically this is less of a problem with religious arbitration, where the contract arises out of the religious setting, but there can still be a David/Goliath [metaphor intentional] imbalance where the claimant feels disadvantaged.

The article delves into three cases involving religious arbitration arising out of contract clauses calling for it. Peacemaker Ministries has administered hundreds of arbitrations over the past twenty years, and I suspect most of them were well-received. The article doesn’t mention any “successful” arbitrations, only unhappy ones.

In an employment dispute, after the Christian arbitrator found in favor of the terminated teacher, the Christian school who had employed her sought to have the ruling overturned by a federal court. This is indeed hypocritical—the Christian school wanted to have it both ways: a private process as long as it’s in their favor, but civil court if it’s not. In another case involving the Church of Scientology, a former member wants the church to return money he contributed to the church, and sums he paid for seminars he now deems worthless; he questions how neutral the Scientology arbitration panel will be. I share his concern, especially given that the church has never conducted an arbitration before.

The third case is sadder, and more problematic. A troubled young man entered a drug rehab program run by Teen Challenge, where he signed a contract that included Peacemaker Ministries’ standard med/arb clause. The young man apparently subsequently walked away from the program and died of a drug overdose. His mother wanted an explanation from Teen Challenge about what happened to her son, and she assumed she could get that only through civil litigation. Although she says she is herself a Christian, she objected in court that her First Amendment rights were violated by being forced into a Christian process; the Florida courts did not agree with her. She apparently never entered the Christian process, and instead negotiated a settlement with Teen Challenge –without getting the answers she wanted.

This case is unusual in that the claimant—the mother—never agreed herself to a Christian process. It does seem unfair, even inappropriate, that a party would be obligated to participate in a religious process that the party never agreed to, and might not agree with. In this case, the mother was also Christian, but what if she weren’t? This is, however, the law in wrongful death cases, where the petitioner “stands in the shoes of the decedent.” As the Florida court noted, if the personal representative cannot participate meaningfully in the arbitration, she should find someone else to proceed on her behalf.

The mother is quoted as saying that she didn’t want to do Bible worksheets and reconcile with the Teen Challenge staff, she wanted answers – as if these are mutually exclusive. I wonder if she would’ve been more likely to get those elusive answers if she had achieved some level of reconciliation with the Teen Challenge staff. Discovery is permitted in Christian arbitration, and discovery is becoming more common in all forms of arbitration, so it seems to me that she still could’ve tried to get answers through arbitration. At any rate, the objection seems to be with the med/arb process, not with the fact that it was Christian; if her son had signed a secular arbitration, or med/arb, contract, she would’ve been in the same position, I think.

Peacemaker Ministries adopted “Rules of Procedure for Christian Conciliation” about twenty years ago, and has modified them somewhat over the years. Courts have reviewed these rules and found them adequate, according to the article. In the Florida case, the First District Court of Appeals found that the rules of Christian conciliation were not that different from those governing secular arbitration and included only a “scattering of religious elements,” which served to “solemnize the process and to promote and advance conciliation as a spiritual goal.” So, while I’m saddened to hear of cases that had a less-than-happy ending, I continue to believe that the Christian arbitration process offered by Peacemaker Ministries is generally fair and just – as much as the civil court process is. Ideally, it would be superior.