A finalist to head the Southern Baptist Convention included an apology in his resignation last week. Willie McLaurin, the interim president and CEO of the SBC Executive Committee, admitted that he had falsified his resume, and had not graduated from any of the institutions listed. In his resignation letter, submitted to the SBC Executive Committee, […]

Many experts recommend that we employ “the 4 R’s” when making an apology, to ensure that it’s a good apology. But there’s not complete agreement on which four R’s we need. Professor Carrie Petrucci recommended the following four R’s in her 2002 article on apologies, citing other apology scholars: (i) an expression of remorse or […]

This blog usually reviews public apologies that fall short of the mark, but here’s one that has been praised: it was by Andrew Benin, chief executive of Graza, a small startup that sells olive oil. Graza started just a year ago, and this was its first holiday season. Apparently some gift packages arrived late, or […]