Five Elements of Good Apologies

Just learned about a Ted Talk given last year by Jennifer Thomas on how to improve our apologies, “Getting the last word on apology.” She researched what people want to hear in an apology, and discovered that it varies, depending not only on the seriousness of the offense, but also on personalities. Just as we need to understand our mate’s love language to ensure we are communicating love, we need to understand what the receiver needs to hear in order to communicate an effective apology. Very helpful.

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